Story originally published on National Capital Chapter, Public Relations Society of America theprsanccblog.com
We are living in an era marked by epidemic dis-ease and misconduct in the workplace. More people every day are finding their courage in a unified outcry for a better way. As communicators, how can we help unhealthy organizations heal and detoxify our workplaces so they stay healthy? A starting point is emotional intelligence.
What is Emotional Intelligence (EQ)?
The term “emotional intelligence” was coined in 1990 in a research paper by two psychology professors, Peter Salovey of Yale and John D. Mayer of UNH. While some popular definitions focus on qualities like optimism, initiative, and self-confidence, this definition is misleading. EQ comprises skills in five areas that all require specialized communications skills, using our inner voice, outer voice or both:
- Motivation (defined as “a passion for work that goes beyond money and status”)
- Empathy for others
- Social attunement, such as proficiency in managing relationships and building networks